Making Garden Services in Newham Accessible

We are committed to delivering accessible and inclusive Gardening Services Newham for residents and businesses across the borough. This accessibility statement explains how our Newham gardening services aim to meet the needs of people with disabilities, the standards we use, and the support available. We aim to follow the principles of inclusive design so that everyone can access information about garden maintenance, landscaping, and practical assistance.

Our statement covers content and features provided in person and online where relevant to our garden services in Newham. We use clear, plain language and semantic structure to make content easier to navigate. Where possible we provide alternatives to visual information, and we continually review our materials to improve usability and comprehension for people using a variety of assistive technologies.

We follow WCAG 2.1 at the AA level as our target standard. To support screen-reader users we implement appropriate heading structure, ARIA attributes for interactive elements, and meaningful alt text for images that describe the role of photographs and diagrams used in service descriptions. We also make sure that transcripts are available for any audio guidance about gardening techniques and that video content includes captions or a text alternative.

Keyboard navigation is a core part of our accessibility approach. You can move through menus, service listings, and booking interfaces using keyboard-only commands. We provide clear focus indicators and avoid keyboard traps so that tab order is logical and predictable. Skip links and landmark elements help people jump to the main content quickly, and interactive controls are reachable and operable without requiring a mouse.

Our approach to accessibility testing combines automated tools with hands-on checks and manual testing by people using assistive technology. We check colour contrast, text resizing, responsive layout, and the behaviour of live widgets. When we discover an issue we log it, prioritise fixes based on impact, and work to resolve problems while communicating progress internally.

Accessibility features and commitments

• WCAG 2.1 AA compliance as our baseline for accessibility design and review.
• Screen-reader support through semantic HTML, ARIA roles and descriptive alt text for images connected to Newham garden services.
• Keyboard navigation with logical tab order, visible focus styles and skip links for fast access.
• Accessible documents—we aim to provide documents in accessible formats on request, including larger print or text versions.

While we strive for full accessibility, there may be occasional limitations. For example, some legacy documents or third-party materials used in training and promotion may not meet all WCAG 2.1 AA criteria immediately. When that occurs we implement compensating measures such as providing an alternative format, a plain-text summary, or assisted support so that the content remains reachable and usable.

To request an alternative format, an accessibility support, or to report a barrier, please contact our accessibility team through the same channel you used to engage with us (for example your booking or account contact method). If you are interacting with us in person, ask a staff member to help escalate your request. We review accessibility requests promptly and aim to provide a suitable solution or workaround within a reasonable time frame.

We keep this statement under regular review and update it as services, technologies, and standards evolve. Our commitment is to continuous improvement: we welcome clear, constructive reports of accessibility issues and we maintain internal processes to remedy problems. Strong organisational focus and regular audits help ensure our Newham gardening services remain inclusive for everyone.